Effective Date: [01/01/2025]
Overview
At UrbanHunk, we are committed to delivering premium quality fashion and lifestyle products for modern men. If for any reason you are not satisfied with your purchase, our 10-Day Return & Refund Policy ensures a smooth and transparent process.
✅ Eligibility for Returns
You may initiate a return within 10 days of receiving your order if:
- The product is unused, unworn, and in original condition
- The product is returned in its original packaging with all tags, labels, and accessories intact
- The item is not part of a clearance, final sale, or personalized product (unless defective)
- Proof of purchase is available (order ID, invoice, or confirmation email)
🔁 Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been worn, washed, or altered
- ,Shoes, Socks, Jackets or Shoes care products
- Items marked as Final Sale
- Products returned after the 10-day return window
💸 Refund Process
Once your returned item is received and inspected, we will notify you via email. If the return is approved:
- A refund will be issued to your original payment method within 5–7 business days
- For Cash on Delivery (COD) orders, a bank transfer will be initiated upon confirmation
- In case of product damage or size exchange, a replacement may be offered instead of a refund (upon request)
🔄 Exchange Policy
We allow one-time exchange for the same product (size/color) based on availability. If unavailable, a refund will be processed as per the above policy.
🚚 Return Shipping Charges
- If the return is due to damage, defect, or wrong product, return shipping is free
- For all other reasons (e.g., size, personal choice), return shipping charges may apply
📦 How to Initiate a Return
- Go to UrbanHunk Return Portal or email us at support@urbanhunk.in
- Provide:
- Order ID
- Reason for return
- Photos (if item is damaged/defective)
- Our team will assist you with return shipping instructions
🛡️ Customer Support
Need help? Contact us:
- 📧 Email: support@urbanhunk.in
- 📞 Phone: 6383243305
- 📱 Chat: Available via our Help Center
👔 Our Commitment
At UrbanHunk, customer satisfaction is at the heart of our brand. We aim to make your return experience as premium and seamless as your shopping experience.