Frequently Asked Questions (FAQ)
1. What is the estimated delivery time for my order?
We aim to deliver your order within 5-7 business days, depending on your location. You will receive a tracking number once your order is shipped for real-time updates.
2. Do you offer international shipping?
Yes, we offer worldwide shipping! Shipping costs and delivery times vary depending on the destination. International orders typically take 10-15 business days to arrive. Please refer to our Shipping Policy for more information.
3. How can I track my order?
After your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your UrbanHunk account to view your order status.
4. What is your return and exchange policy?
We accept returns and exchanges within 10 days of purchase. Items must be unworn, unwashed, and in their original packaging. Visit our Returns & Exchanges page for more details on how to initiate a return.
5. Do you offer international shipping?
Yes, we offer worldwide shipping! Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Policy for more information.
6. How can I make changes to my order?
If you need to modify or cancel your order, please contact our customer service team within 24 hours of placing the order. After this period, we may not be able to make changes as the order processing begins.
7. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment gateways. All payments are processed securely to ensure your information is protected.
8. How do I know if an item is in stock?
All items available on our website are in stock unless marked as “Out of Stock.” If a product is unavailable, you can sign up to be notified when it’s back in stock.
9. Do you offer discounts for first-time customers?
Yes! We offer a special discount for first-time customers. Sign up for our newsletter to receive a discount code and stay updated on the latest deals and promotions.